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Certified Medical Assistant - Palliative Care
Join the Palliative Care and Geriatrics Team as a WA State Certified Medical Assistant!
Our Palliative Care team is dedicated to improving quality of life through compassionate, whole-person care. This role offers the opportunity to make a meaningful difference in the lives of patients and families while working alongside a collaborative and mission-driven team based approached care team.
The Palliative Care Medical Assistant-Certified (MA-C) plays a vital role in supporting patients with serious or chronic illness by providing compassionate, patient-centered care in collaboration with the interdisciplinary palliative care team. This role focuses on creating a supportive experience for patients and families while assisting providers with clinical workflows, coordination of care, and communication across the continuum of care. This role will also support Geriatric patients. The ideal candidate demonstrates empathy, strong communication skills, emotional intelligence, and the ability to support patients through complex healthcare journeys while maintaining excellent clinical and operational standards.
Key Responsibilities
Support palliative care providers with patient visits, clinical documentation, and care coordination
Room patients, obtain vital signs, reconcile medications, and prepare charts for visits
Assist with symptom management workflows and patient follow-up communications
Coordinate referrals, imaging, lab work, and specialty appointments as needed
Serve as a compassionate point of contact for patients, families, caregivers, and community partners
Support advanced care planning discussions through preparation of documentation and patient resources
Collaborate closely with RNs, clinicians, and interdisciplinary team members
Maintain accurate and timely documentation within the electronic health record (EHR)
Help create a calm, respectful, and supportive environment for patients and families navigating serious illness
Participate in quality improvement and workflow optimization initiatives within the palliative care department
Requirements:
Graduate of an accredited Medical Assistant program.
Certification from national certifying entity (AAMA, NCCT, AMT, NHA, etc.)
Current Washington State Medical Assistant-Certified credential required, or ability to obtain within 6 months of hire.
Current healthcare provider BLS required.
Strong interpersonal and communication skills with the ability to navigate sensitive conversations compassionately
Ability to work effectively in a collaborative, team-based environment
Preferred:
Experience with EPIC or electronic medical records
Previous experience in primary care, oncology, hospice, geriatrics, internal medicine, or palliative care.
Compassionate and patient-centered approach to care
Strong organizational and multitasking skills
Ability to remain calm and supportive in emotionally complex situations
Commitment to dignity, respect, and holistic patient care
Passion for improving quality of life for patients and families
Pay Range:
$21.81 - $30.53The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job.
We offer a competitive Total Rewards Program. Eligibility for benefits is dependent on factors such as position type and FTE. Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment. Vancouver Clinic offers medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.). We also offer a 401k retirement plan, along with an employer matching contribution up to 4%. Compensation packages and time off programs vary and are dependent on factors such as department, position type, primary work state and FTE. Contact your Recruiter for full information.
Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of background screen and immunization requirements.